ORDER PROCESSING TIME:
Typical order processing time is 1-3 business days during normal operations.
Announcements regarding changes to our standard processing/shipping times will be noted on the website.
During holidays, please allow additional days for your order process through our facility, also note that USPS has additional time constraints for shipping during the holidays.
All orders are packed, in the order received, as quickly as possible.
MULTIPLE ORDERS:
We do combine multiple orders and will refund excess charges. We will package your order(s) in the most suitable package and ship accordingly. We will make sure our shipping charges are covered prior to refunding excess.
Please leave us a note that you have multiple orders pending so we know to combine. Information needed: Name, and order number.
If you have received shipment email notification for your first/additional order, we will not be able to combine your orders.
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer.
SHIPPING & HANDLING: We are a small business, and as such, we are unable to provide the same shipping offer that some Big-Box companies offer. You, the customer, are responsible for all shipping and handling fees for your order(s).
We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.
CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
MISSING PACKAGES:
Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Abiquiu Soapworks, LLC or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.
We are a small business and cannot be responsible for packages that are shown delivered but go missing.
The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable.
We will do everything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Abiquiu Soapworks, LLC immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.
FPO/APO: We are happy to ship packages to our service members and their families overseas.
INTERNATIONAL ORDERS:
At this time, we are only shipping to locations within the United States.
Please contact us with any questions.